We process orders and payments twice a week (usually on Mondays and Thursdays). After you submit your request, it will remain on the server until the following Monday or Thursday (you may add more stocks to the order until then). What happens next depends on your account type . . .
Account type | What happens on the Monday or Thursday after your order is placed |
POSingle | You (and your financial delegate, if you have one) will be emailed a quote. Please do not send a PO until after you receive your quote. |
APSingle | You (and your financial delegate, if you have one) will be emailed a quote and a PAY NOW button will appear next to the order (see below). |
POMulti | If you have sufficient funds on your PO to cover the order’s cost, your order will release to ship. Your account will be invoiced monthly for orders shipped. If you do not have sufficient funds, your order ships, you are sent a notice we will inactivate the PO, and your account switches to APSingle or POSingle. |
POMulti-InProg | "InProg" indicates we have no PO on file. It is used primarily for new accounts requesting a POMulti account type prior to receiving a blanket or standing purchase order, but may also appear after a purchase order expires or is depleted. You (and your financial delegate if you have one) will receive notification that action is needed. If you request an order at this time, your account is automatically converted to POSingle or APSingle and you will receive a quote. |
APMulti | If you have sufficient funds on deposit in your account to cover the order’s cost, your order will release to ship. If not, your account is automatically converted to APSingle and you will receive a quote. |
APMulti-InProg | "InProg" indicates your APMulti account has not yet been funded. This is used primarily for new accounts. |
Regardless of the account type listed, if you receive a quote, you may choose to pay via credit card OR you may send a purchase order. If your account is one of the Multi account types, and your funds are insufficient to cover your order, your account type automatically is switched to either APSingle (if you have ever paid by credit card) or POSingle if you have not.
Only APSingle account types automatically receive a PAY NOW button. If you do not have a PAY NOW button next to your order online, you may request one be provided. The PAY NOW button will send you to IU FlexPay, our third-party secure credit card payment provider. The order number and amount are prefilled for you. The BDSC quote, the IU FlexPay confirmation of payment, and the list of stocks in the box sent after shipping are the only paperwork provided. The BDSC cannot supply you with an INDIANA UNIVERSITY INVOICE for a paid order.
Purchase orders must be made out to INDIANA UNIVERSITY with either the BDSC physical address, the Indiana University business address, or the Indiana University Accounts Receivable remittance address. You can email the PO to flypurch@indiana.edu, or you can upload a PO into your BDSC account.
If your order ships against one of the Multi account types, the account owner or delegate will receive a financial statement that includes the cost of the order after it is packaged, the shipping and billing address for the order, and a list of any unpaid invoices. The statement also includes the details we have on file for your purchase order used to ship the order. Careful attention to PO end dates and your remaining funds available can prevent delays in shipments.
Orders are processed on Monday and Thursday of each week, typically around noon.
Orders on APMulti and POMulti accounts are finalized when processed, because payment has been arranged in advance.
Orders on APSingle and POSingle accounts are quoted when processed. Payment must be arranged after the quote is received to finalize these orders.
If your Account Type is APMulti or POMulti, your order will be released for fulfillment when it is processed. If your Account Type is APSingle or POSingle, you and your account Delegate will receive a quote for your order by email when it is processed. Your order will be released for fulfillment when we receive payment (APSingle) or a Purchase Order from your organization (POSingle).
You can upload a Purchase Order through this website. Log in and click on Account in the menu at the top of the page, then select Purchase Order from the sidebar. Follow the instructions to upload your document. Alternatively, email the document to flypurch@iu.edu.
You can upload an import permit through this website. Log in and click on Account in the menu at the top of the page, then select Import Permit from the sidebar. Follow the instructions to upload your document. Alternatively, email the document to flypurch@iu.edu.
Orders released for fulfillment on Monday are picked up by courier services (UPS, FedEx, etc.) on Thursdays or by U.S. mail on Friday. Orders released for fulfillment on Thursday are picked up by courier on the following Monday or U.S. mail on the following Tuesday. You will be notified by email the day your order is packed.
Start by logging into your account, then click on ACCOUNT in the top right menu. On the Account Information page, click Orders on the left sidebar. Review orders by clicking on the Order Number (multiple people may have stocks in the order so please review any orders carefully before cancelling!).
All orders that can be cancelled will have a Cancel Order button next to the order (orders with status "PROCESSING", “READY TO SHIP”, or “SHIPPED” cannot be canceled). To cancel an order, click the Cancel Order button.